RETURN & REFUND POLICY

You may return any eligible item within 7 days of the delivery date, provided the following conditions are met:

• The item is unused, unaltered, and in its original condition
• All original packaging, dust bags, tags, and any included accessories are intact
• The item has not been exposed to moisture, perfume, or any substance that alters its condition
• A valid order reference or proof of purchase is provided

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that show signs of use, wear, or modification after delivery
• Items returned without their original packaging or accessories

We inspect every item before shipment. However, if your order arrives with any of the following issues, please notify us within 48 hours of receipt:

• Visible damage to the product (scratches, tears, broken hardware)
• Wrong item, color, or size delivered
• Missing accessories (dust bag, strap, etc.)
• Significant damage to the outer packaging that affected the product

To report an issue, email us at contact@morazon.com with:

• Your order number
• A clear description of the issue
• Photographs of the item and packaging

For confirmed defects or incorrect shipments, Morazon will cover all return shipping costs and either replace the item or issue a full refund at your preference.

Follow these steps to initiate a return:

• Step 1: Contact Support: Email contact@morazon.com with your order number and reason for return. We will respond within one business day.
• Step 2: Receive RMA Number: We will issue you a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may not be processed.
• Step 3: Pack the Item: Securely pack the item in its original packaging with all accessories included. Write your RMA number clearly on the outside of the package.
• Step 4: Ship the Item: Ship your return to the artisan's warehouse, at the address provided in the RMA confirmation email. For defective or incorrect items, a prepaid return label will be provided.

If a returned item does not meet our return eligibility conditions upon inspection, the return will be rejected and the item will be shipped back to you at no charge.

If the re-delivery is refused or the item cannot be delivered, we will hold it at the artisan's warehouse for 30 days from the rejection notice. During this period, please contact us to arrange collection or re-delivery.

After 30 days of no response, the item may be disposed of in accordance with Moroccan commercial regulations. We recommend responding promptly to any rejection notice to avoid this outcome.

Once we receive and inspect your returned item, we will notify you by email of the outcome within 1 business day. Approved refunds are processed within 7 to 30 days.

Since all orders on Morazon are paid via Cash on Delivery (COD), refunds are issued through a bank transfer to an account you provide.

Please note that original delivery fees are non-refundable unless the return is due to a defective or incorrect item.

We are happy to exchange an item for a different size or color, subject to artisan's availability. To request an exchange, follow the same return process above and indicate your preferred replacement in your email to contact@morazon.com.

If the replacement item cannot be provided, a full refund will be offered.

If you have not received your refund within 30 days of our approval notice, please take the following steps:

• Verify your bank account
• Contact your bank - processing times can vary by institution
• If the issue persists, email us at contact@morazon.com and we will investigate immediately